Return Policy

Thank you for shopping at Rochics. Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at service@rochics.com,we will try our best to meet your request.

RETURN POLICY
-All Purchase can be returned within 14 days from the delivered date.

-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

PURCHASE NOT ELIGIBLE FOR RETURN
-Final sale item(s) is not eligible for return.

-You must email us a picture showing the problem/defect after submitting the return request online.

About Refund:Refunds (if applicable) Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@rochics.com.

KIND REMINDER: RETURN PACKAGES SHOULD BE AUTHORIZED. ANY RETURN REQUEST NOT AUTHORIZED BY THE CUSTOMER SERVICE WILL NOT BE HONORED.


EXCHANGE POLICY :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

ORDER CANCELLATION
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.